Privacy policy
1. About this policy
This Privacy Policy explains how Rival Games Pty Ltd (ABN 58 648 920 656), trading as Table Top Warfare (“we”, “us”, “our”), collects, holds, uses and discloses your personal information. It applies to our stores, websites, and the Table Top Warfare mobile application (“App”).
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services you agree to this policy.
2. Information we collect
Account and identity
When you create an account or sign in using a third-party provider (such as Google or Apple), we may collect your name, email address and profile photo as provided by that service.
Orders and loyalty
When you make a purchase in-store or online, we collect your name, contact details, payment information (processed securely — we do not store raw card numbers), order history, and loyalty points balance.
App usage
When you use the App, we may automatically collect your device type and identifier, operating system version, IP address, approximate location (city/region level), app version, session data, event browsing activity, saved preferences, and push notification interaction data (e.g. whether a notification was opened).
Event registrations
When you register for an event, we collect your name, email address, and registration details.
Customer support
When you contact us, we collect the information you provide, including name, email address, and details of your enquiry.
Website visits
We collect device and browser information, IP address, and site interaction data through cookies and similar technologies when you visit our websites.
3. How we collect your information
- Directly from you when you use our services
- Automatically through your use of our App and websites
- From third-party sign-in providers when you choose to authenticate through them
- Through our point-of-sale system when you purchase in-store
4. How we use your information
We use your personal information to:
- Provide and operate our services, including the App, online store, and in-store experience
- Process purchases and manage your loyalty points
- Enable event registration and management
- Create and maintain your account
- Send transactional communications (order confirmations, event reminders)
- Send push notifications where you have granted permission
- Respond to customer support enquiries
- Improve our products, services, App and websites
- Detect and prevent fraud
- Comply with our legal obligations
- Send marketing communications where you have opted in or where permitted by law
5. Disclosure of your information
We share your personal information with third-party service providers only to the extent necessary for them to perform services on our behalf. Categories of recipients include:
- Authentication and database providers — to securely store account credentials, profiles, and app data
- Push notification delivery services — to deliver notifications to your device via your operating system’s notification infrastructure
- Payment processors — to securely process transactions
- Point-of-sale and loyalty systems — to manage purchase history and loyalty points
- Events platform providers — to manage event listings and registrations
- Website analytics providers — to help us understand how visitors use our websites
- Cloud infrastructure and API providers — to operate and secure our App and services
We may also disclose your information where required by law, in response to a lawful request, or to protect the rights, property or safety of Table Top Warfare, our customers or others.
6. Overseas disclosure
Some of our service providers store or process data on servers located outside Australia, including in the United States of America. Before disclosing your information to overseas recipients, we take reasonable steps to ensure they handle it in a manner consistent with the APPs.
By using our services, you acknowledge that your personal information may be transferred to and held in countries outside Australia.
7. Push notifications
The App may send you push notifications about events, orders, loyalty updates and promotions. We will request your permission before doing so. You can enable or disable notifications at any time through your device settings.
8. Marketing
We may send you marketing communications where you have consented, or where permitted under the Spam Act 2003 (Cth). Every marketing communication will include a simple way to unsubscribe. You can also update your preferences in the App settings or by contacting us.
We do not sell your personal information to third parties for their marketing purposes.
9. Cookies
Our websites use cookies and similar technologies for essential functions, analytics and advertising. You can manage cookies through your browser settings, though disabling certain cookies may affect website functionality.
You can opt out of interest-based advertising through your browser or the Digital Advertising Alliance opt-out portal at optout.aboutads.info.
10. Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. These include encryption of data in transit, access controls, and the use of reputable, security-certified third-party providers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Data retention
We retain your personal information for as long as necessary for the purposes described in this policy, including to meet legal obligations. Order and transaction records are retained for at least seven years as required by Australian law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
12. Your rights
Access and correction
You may request access to or correction of the personal information we hold about you. We will respond within 30 days. We may charge a reasonable fee for access requests. Many details can be updated directly in the App. To make a request, contact us using the details below.
Deletion
You may request deletion of your account and personal information where we are not required by law to retain it. Note that deleting your account will permanently remove your loyalty points balance and order history.
Complaints
If you believe we have breached the APPs, please contact us using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
13. Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.
14. Changes to this policy
We may update this policy from time to time. We will update the effective date above and, for material changes, take reasonable steps to notify you. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
15. Contact us
Table Top Warfare (Rival Games Pty Ltd)
ABN 58 648 920 656
150 Murray Street, Gawler SA 5118
0432 001 889
info@tabletopwarfare.com.au
www.tabletopwarfare.com.au
